shipping
We appreciate that customers want a timely service and we aim to ship all packages as quickly as possible. We offer multiple USPS shipping options at checkout. Please contact us if you need your package by a certain day.
We use recycled or recyclable materials for packing orders, and you can select gift wrapping and notes at checkout.
return policy
We do not allow any returns for items purchased. If you have any issues with your order, please contact us and we guarantee a satisfactory resolution. If a product is damaged during shipping, please contact us within 30 days of purchase and we will replace the item or offer you credit.
samples
We have sample sizes available for all facial care, lip scrub, body butters, body scrubs, and body oils. Please contact us if you are interested in trying multiple samples or want to purchase samples in bulk.
You will receive multiple free samples with every purchase. If there is a particular item that you would like to try, please leave a note with your order. If we are out of that sample, we will do our best to substitute a like item.
Local pickup
Local customers can preorder online and pickup orders at the farmer’s markets where we sell. Click here for our market schedule and select local pickup at checkout.
A little goes a long way!
We guarantee that our products will last a very long time. We do not use any fillers like water or alcohol - just pure ingredients, each having a specific purpose and benefit for the skin, so a little goes a long way.
What is “Natural” and handmade?
We only use plant- based ingredients. We literally do not use any synthetic ingredients in our products. Every product is handcrafted and made fresh in small batches by our team.
Our products do not contain any; parabens, alcohol, petroleum, artificial fragrances, artificial preservatives and no sulfates (except naturally occurring in Epsom salt in our bath soaks.)
preservatives and shelf life
Our products are almost all preservative free. We do use food grade citric acid in our body scrubs and radish root ferment (leucidal liquid) in our face toner. We preserve these items because they either come into contact with water or have a water base of hydrosols and therefore are more likely to spoil. We also add antioxidants vitamin E and rosemary extract to many of our products. These ingredients both have nurturing benefits and act as natural preservatives, extending the shelf life of many of our other ingredients.
Every product has a shelf life of at least one year. To prolong the shelf life of our products, always use clean and dry hands when applying products to reduce bacteria growth or a small spoon or brush. We especially recommend the small spoon with the cleansing balm, and you should also avoid getting water into the cleansing grains or face masks, as these are preservative free. To extend the shelf life beyond one year, store items out of direct sunlight and in the refrigerator if desired.
vegan and cruelty free
Every product is vegan except for the lip balms, cuticle cream, and hand salves (which contain USA beeswax). The lip scrub also contains beeswax and local honey.
We are absolutely cruelty free! We love animals and would NEVER test anything on them!
Certified organic and locally grown
While we focus on using locally grown and certified organic ingredients, we also intentionally source some conventional ingredients as well. Not every botanical that we want to use can be certified organic, such as clays, USA beeswax, or wildcrafted hydrosols and herbs. This decision also allows us to maintain lower prices and offer more financially accessible products. We also prioritize partnering with small local farmers, who cannot always afford the organic certification process. We do focus on using mostly certified organic ingredients for the facial care line.
We love partnering with small farmers to get locally grown herbs and flowers and unfortunately not all the ingredients that we use can be grown here in NC! In addition, sometimes we cannot source enough local herbs and flowers to meet the demand. In the instance that a farmer cannot grow enough for our production needs we substitute those ingredients with certified organic herbs and flowers.
gluten free products
All of our ingredients are technically gluten free, and we use certified gluten free oat flour and rice bran flour. None of our other ingredients come into contact with gluten during processing. However, our production facility is not certified gluten free and therefore, if you have a severe gluten allergy, please use caution or do a test patch before using our products. To our knowledge, no customers have had any issues with this, but we like to be extra cautious when it comes to allergies.
sensitive skin and allergies
We carefully formulate every product to work gently for extra sensitive skin. Even the witch hazel in our facial toner is alcohol-free to ensure it will not irritate sensitive skin. We are proud that our products can help customers with skin issues like eczema, psoriasis, and rosacea. We particularly recommend the Coconut & Cocoa Whipped Body Butter, Neroli & Chamomile Facial Serum, all the hand salves, Coconut & Rosehip Moisturizing Face Mask, and the Chamomile & Ylang Ylang Bath Soak for these types of issues. If you are at all hesitant please contact us and we will be happy to help you decide what is best for your sensitive skin needs.
The products are also designed with allergies in mind. We do not use any nut oils- with the exception of Argan oil in our facial serum and eye cream. Many products contain coconut, which is not a botanical nut and is usually safe for those with tree-nut allergies.
product use during pregnancy and for babies
Our products are very safe for the whole family, and we offer a lot of healthy options for young children and for use during pregnancy. It is important to educate yourself and be cautious when using essential oils during pregnancy or for use on infants under six months of age. We intentionally avoid oils like juniper that are not safe during pregnancy. However, we do use clary sage in the Lavender Body Oil and Lavender Scrub which is not recommended for to be use during pregnancy as it can induce labor.
If you are concerned about using essential oils during pregnancy or on young infants, we recommend discussing this with your physician or midwife. Please contact us if you have further questions or want any guidance at all.
product versatility
We design all of our products for versatile use. For example, all of the lip balms double as aromatherapy balms. Rub the lavender or peppermint balm on your temples, neck, and forehead to ease tension and headaches. The holy basil balm is grounding, Espresso is energizing, and all the citrus balms are uplifting. The tinted lip balm also doubles as a cheek tint or eye shadow.
The body oils, scrubs, salves, and balms are all very gentle. Therefore, they are suitable for facial use. However, they are quite different than the facial line. Not all the carrier oils in the body oils are certified organic whereas every oil in the serum is organic and non-comedogenic as well. The body oils and body butters are not infused with highly beneficial herbs, and contain essential oils designed for their scent rather than healing properties. Therefore, if you use the body moisturizers on your face you will be moisturized BUT you will not experience the incredible positive results that you would with our face serum or face cream.
The butters and salves are quite thick, so we recommend using them at night for facial use. If you want to use the body scrubs on your face, we recommend only using them once or twice a week, as sugar can be harsh on your face and the other ingredients are very moisturizing, so depending on your skin type it might feel greasy. We love the body scrubs as a once and a while facial product, not daily like the cleansing grains or face masks.
unique scents and labels
Each product is designed with the scenting attention of a fine perfume. These unique aromas are created with essential oils, NO SYNTHETIC FRAGRANCES, and are never overpowering. If you are one of those people who hate scents ( I used to be you, I know you!) we promise we will change your mind!
All of our labels are locally designed by Suzy of Davie Paper Co. and feature both her artwork and original artwork from Raleigh based artist Amy Richards Illustration. We love partnering with local artists, and love that you get to see the ingredients and look at something extra pretty when using our products.
sustainability
We only use recyclable and environmentally friendly packaging, primarily glass and aluminum, with minimal use of plastics. To reduce waste, we choose not to use boxes for external packaging for the products. All online orders are packed and shipped using recycled or recyclable materials.
Our store and market displays are reusable and handmade locally with reclaimed wood by Five Fork Studio in Chapel Hill. You can find refill some of our liquid products at The Fillaree.
All of our ingredients are carefully sourced with a focus on certified organic or pesticide free growth, fair trade, and cold pressed processing. We do not use any ingredients that are harmful to the environment such as, absolutely no palm oil in any formulation. When handcrafting our products we produce as little waste as possible. For example we use reusable pipping bags rather than disposable.